Services are part of our Company name! They are an integrated indispensable part of our company culture. What do we aim to deliver with our Services? Process and technology capabilities that enable a superior customer experience and digital business innovations.
Our services are designed to help accelerate the implementation of CONA, enable the optimization of processes and data in order to drive business value and competitive advantage for our Coca-Cola Bottlers. We believe in great Customer Service so we collaboratively build metrics and performance targets on all services with our bottling partners. We rigorously measure, assess and improve to ensure we consistently deliver above expectations.
Simply said: Everything we do is to support those that sell Coke every day in the best way possible!
Our services are grouped in the following categories:
Build and Maintain CONA Solutions
Continuously evolve the CONA Solution in partnership with bottlers to meet the needs of bottling in the 21st century.
Deployment of CONA Solutions
The onboarding of new bottler or territories onto the CONA solution with a focus of avoiding any adverse impact to our end customers and return our associate front line leaders to business as usual in the shortest possible time.
Application Support Services
Provide world class support for CONA users to ensure that they continue to enjoy stable solutions that they are well positioned to use.
Infrastructure Support Services
Management and operational support of CONA solutions hosting/data center, hardware, software, servers, storage and connectivity to deliver the highest solution stability and availability possible.
Data and Information Services
Management and governance of CONA solutions data and data standards as well as content and business intelligence platforms.
CONA Governance and Professional Services
CONA solution program and operational management, communications and adoption, as well as CONA strategy and investment in innovation.